Last updated: May 8, 2026
This Privacy Policy describes how Vaidra ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with myvaidra.com (the "Service"). Vaidra is operated by 2W Sales India Private Limited.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information you provide directly
- Contact details: name, email address, phone number, billing and shipping address.
- Account information: if you create an account, your login credentials and order history.
- Payment information: processed by our secure payment partners. We do not store full card numbers on our servers.
- Communications: messages you send us via email, contact form, or support channels.
Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, pages visited, time spent on pages, referring URLs.
- Cookies and similar technologies: for authentication, cart persistence, analytics, and marketing. You can control cookies via your browser settings or our cookie banner.
2. How We Use Your Information
- To process and fulfill your orders.
- To communicate with you about orders, products, services, and promotions (you may opt out anytime).
- To provide customer support.
- To improve our website, products, and services.
- To prevent fraud and ensure platform security.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers — payment processors (Razorpay, Shiprocket, etc.), shipping partners, analytics providers — who help us operate the Service.
- Legal authorities — when required by law, court order, or to protect our rights and the safety of our customers.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are retained for at least 7 years as required under Indian tax and accounting law.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Object to or restrict processing of your data.
- Receive your data in a portable format.
- Withdraw consent (where consent is the basis of processing).
To exercise any of these rights, email us at info@myvaidra.com. We will respond within 30 days.
6. Cookies
We use cookies and similar tracking technologies to operate the Service and gather analytics. You can refuse cookies through your browser settings, though some features of the Service may not function properly as a result. Our cookie banner provides granular control over non-essential cookies.
7. Third-Party Services
Our Service may contain links to third-party websites or use third-party services (analytics, marketing, payment processing). We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before sharing any information with them.
8. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top. We encourage you to review this Policy periodically.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
2W Sales India Private Limited (Vaidra)
Email: info@myvaidra.com
Website: myvaidra.com